The evolution of Chatbot Digital Image design: three stages from text interface to anthropomorphic expression

Abstract

This study examines the evolution of chatbot digital avatar design, from text based interfaces to symbolic and anthropomorphic visual designs. Anthropomorphic features, such as human-like expressions and conversational styles, enhance emotional connections, user experience, and trust. However, challenges like the uncanny valley effect and ethical concerns require a balanced approach. Future research should focus on affective computing, cultural adaptability, and dynamic interactions to optimize design and improve user acceptance.